At Adal Travels, we want you to be fully satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.

Eligibility for Returns

• Returns are only accepted if the product is defective, damaged, or incorrect.
• Items must be returned in their original condition, unused, and with all tags and packaging intact.
• Requests for returns must be made within 7 days of receiving the product.

Non-Returnable Items

For hygiene and safety reasons, certain items such as personal-use accessories or consumable goods cannot be returned unless defective or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–10 business days.
• Adal Travels only accepts cash on delivery payment method.

Return Shipping

• Customers are responsible for the shipping costs of returning items, unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping method to ensure safe return delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with details and supporting photos. We will arrange for a replacement or refund as quickly as possible.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, you may request a return (if eligible) and place a new order.

Contact Us

For all return and refund inquiries, please email us at [email protected]